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We are located in Mt. Prospect, IL 60056 (About 20 minutes north of Chicago)
FAQs
Please fill out the online forms and either fax them in or email them to us. You need to fill out the “New Customer Profile” Sheet, one of the “Payment Forms”, and we also need a copy of your tobacco/OTP license for your respected state. As an alternative, you can also call us at 800-595-0796 and request the forms to be emailed, faxed, or sent via USPS postal mail. We handle all applications in a timely manner.
Well, that is an easy question. Bold, Blue, and Menthol are our three most popular flavors. Although, our newly introduced Turkish blends are certainly catching up.
Most definitely. As long as you can prove that you are calling from a retail store or wholesaler/distributor, we have no problem sending out samples to you. We do not send samples to regular end consumers/individuals.
Great Question! We ship via UPS Ground and UPS Freight. If your order fits on a pallet, we will ship via UPS Freight. For orders over $2000, shipping is FREE!
Typically, orders leave our warehouse within 48 hours, depending on our stock inventory. If we have all of your item(s), then your order most likely will ship the same day or by the following business day. During holiday seasons, we sometimes get jammed up on orders. During these rare occasions, orders are usually delayed 2-5 business days.
Our method of choice is EFT. We will pull money from your account within 24-48 hours from you placing your order unless otherwise agreed upon. If you choose the EFT method, you get a 2% discount on your entire order. We also accept money orders, business checks, and cashier’s checks. We do NOT do “Net” terms. We also tend to stay away from the COD method of payment. If we go with COD, there will be surcharges.
If you have any other questions, please do not hesitate to call us Toll-Free at 800-595-0796.